Which of the following is used in the determination of the amount of federal income tax to be withheld from an employee per pay period?
A) Date of birth
B) Annual salary
C) Marital status
D) Prior year's tax return
C) Marital status
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Which of the following is a performance evaluation method that focuses on both financial and nonfinancial indicators of performance such as customer satisfaction?
a. 360 degree survey b. Critical incidents method c. Balanced scorecard d. Pareto chart
What type of interdependence takes place when one team member completes a piece of work and passes it on to the next member for his or her input, as on an assembly line?
A. reciprocal interdependence B. sequential interdependence C. affiliated interdependence D. pooled interdependence
Central location/street interviews constitute the dominate method of collecting survey data in France and the Netherlands
Indicate whether the statement is true or false
When denying a customer claim, what should the goal of the communication be?
A) To say "no" in clear terms B) To explain how the customer is at fault C) To encourage the sale of a more expensive item D) To maintain goodwill E) To use clear and concise language