Which of the following is a performance evaluation method that focuses on both financial and nonfinancial indicators of performance such as customer satisfaction?
a. 360 degree survey
b. Critical incidents method
c. Balanced scorecard
d. Pareto chart
c
FEEDBACK: a. Incorrect.
b. Incorrect.
c. Correct.
d. Incorrect.
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Which one of the following ratios is a common analytical tool used by merchandise corporations, but not by service corporations?
a. Gross profit ratio b. Earnings per share c. Current ratio d. Profit margin
A manageable question in negotiation may be a ________ question that flatters the opponent at the same time you ask for information-"Can you provide us with some of your excellent insight on this problem?"
Fill in the blank(s) with the appropriate word(s).
In the United States, the terminology "Most Favored Nation" is now referred to as:
a. Unconditional MFN trade. b. Conditional. c. Normal Trade Relations. d. Conditional National Treatment.
Car-Quake Stereo plans to sell 500 bass boosters this year. If the carrying cost per unit is $1 and the cost per order is $25, what is the optimal number of units per order?
A) 150 B) 168 C) 125 D) 173 E) 158