Which of the following descriptions would not fit the definition of a liability?
a. Obligation to deliver services already paid for
b. Result of past transaction
c. Future obligation for future salary payments
d. Present obligation for future payment
C
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A key element of clientelling is empowering salespersons to provide an exceptional experience for the customer.
Answer the following statement true (T) or false (F)
Which of the following is an example of a behavioral objective a sales manager might set for her sales force?
A) Each salesperson must call on four customers each day. B) Each salesperson must increase his total sales by 10 percent. C) Each salesperson must increase his total profits by five percent. D) Each salesperson will work under a quota-bonus plan. E) Each salesperson must reduce her travel expenses by five percent.
In the context of the balanced scorecard framework, which of the following would most likely be used by an organization to ensure that its operations run smoothly and efficiently?
A. Profit and loss B. Product and service quality C. Customer satisfaction D. Utilization of capital
What is the difference between internal communications and external communications?