Which of the following is a performance review model that involves a supervisor and an employee in a mutual (50-50) setting of results-oriented goals rather than activities to be performed?
A. the management by objectives (MBO) model
B. the universal performance interviewing model
C. the sequential phase model
D. the behaviorally anchored rating scale (BARS) model
Answer: A
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According to research cited in the text (Blumstein & Schwartz, 1983), which of the following types of relationships are most likely to break up?
A. heterosexual marriages B. gay male couples C. lesbian couples D. all of these types of relationship are equally likely to break up
Identify and describe four types of reference works.
What will be an ideal response?
After completing the course, Ann was asked to fill out a feedback form. The form had the following questions:
1. Was the course helpful? 2. Which subjects did you find most interesting? 3. Which subjects did you find boring? 4. What changes would you make to the way the "boring" subjects were handled? Which sequence does the questionnaire follow? Why is it used? a) Inverted funnel; it is used to help the interviewee to recollect the topics and answer open-ended questions b) Funnel; it is used so that the interviewee can talk about the topics in an unbiased manner. c) Tunnel; it is used to replicate, tabulate, and analyze the responses of more than one interviewee. d) Dyadic; it is used because there are no mediators between the parties.
Jack Gibb has described six pairs of communication behaviors that influence whether the communication climate is defensive or supportive. Which of the following communication behaviors is the opposite of evaluation?
a. description b. control c. strategy d. superiority e. neutrality