_____ knowledge includes information stored in documents or other forms of media such as databases, policies and procedures, and technical drawings
a. Tacit
b. Allusive
c. Explicit
d. Indirect
c
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The emotional experience that a customer has with a purchase will be either positive or negative
Indicate whether the statement is true or false
Which of the following is a promotional technique that involves giving buyers free or low-cost items in the product package to encourage buying?
A) point-of-purchase display B) sweepstakes C) loyalty program D) refund or rebate E) premium
Which of the following philosophers introduced the idea that power as a means to an end can be virtuous but that power as an end is inherently undesirable?
A) Bertrand Russell B) Max Weber C) Machiavelli D) Bierstedt
Based upon an analysis of selected retail tasks that need to be performed in a given time period, a retailer decided to rely on self-service. This illustrates the effective use of a(n) _____
a. workload forecast b. operations blueprint c. job standardization analysis d. cross-training analysis