Family management skills training:
a. treats parents whose children develop behavior problems
b. treats parents and children together in a group
c. trains parents in behavioral principles and techniques
d. trains children by acting as surrogate parents
C
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Many insurance companies have shifted toward having clients complete which of the following to assess if therapy is warranted and effective?
A) Progress checklists B) Treatment plans C) Assessments D) Outcome measures
Hull House was established in 1889 by
A) Abraham Flexner B) Dorothea Dix C) Mary Richmond D) Jane Addams
Using as little of your time as possible, while wasting the customer's time, is defined by Albrecht's "sins of service" as _____
A) ?robotism
B) ?rule book
C) ?condescension
D) ?runaround
Which term is a form of impression management defined as the act of seeking acceptance and support through deliberate efforts such as using flattery, supporting others' opinions, doing favors, or laughing excessively at others' jokes?
A. Ingratiation B. Self-promotion C. Face-saving D. Distortion