What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?
What will be an ideal response?
The Six Sigma improvement model contains the steps define, measure, analyze, improve, and control. The PDSA cycle contains the steps plan, do, study, and act. Both approaches call for improvement of current processes using a management-by-data approach, i.e., experimentation followed by analysis and then a change in methods if improvement can be achieved. The PDSA cycle suggests continuous improvement; the Six Sigma improvement model has no direct statement of iteration. Once the process is improved by the Six Sigma approach, emphasis is shifted toward controlling the improved process rather than improving it further.
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What racial group are marketers now paying more attention to because they represent the highest income, best educated, and fastest growing racial group in the U.S.?
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