Which of the following is NOT an example of a service encounter?
A) a nurse listening to a patient's heart rate
B) a potential customer using a search engine to locate a business
C) a customer checking into a hotel
D) a student attending a tutoring session
E) a mechanic telling a customer what is wrong with his car
B
You might also like to view...
A pretrial motion is made to try and dispose of all or part of a lawsuit prior to trial.
Answer the following statement true (T) or false (F)
Which of the following strategies do organizations leverage the most to achieve their brand
objectives through a new market segment approach? A) perceived quality B) brand loyalty C) proprietary brand assets D) brand associations
Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value
Indicate whether the statement is true or false.c
Only records specifically exempted from disclosure by statute are exempt from FOIA
Indicate whether the statement is true or false