The most effective kind of change is that which is initiated from the top of an organization, from the president, board of trustees or directors
A. True
B. False
B
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______ is a defense mechanism that occurs when group members avoid facing an unpleasant truth by acting opposite to the way they feel
a. Displacement b. Regression c. Reaction formation d. Compensation
"The Chinese Exclusion Act" prohibited
A. marriage. B. immigration. C. citizenship. D. diplomatic relations.
Which of the following types of clients are considered too dissatisfied to provide constructive feedback about their services?
a. Voluntary clients b. Involuntary clients c. Temporary clients d. Poor clients
Frank Haines, the social worker in the case study, had an unusual interest and
expertise in the Latino culture because he had A. Grown up in a Latino neighborhood B. Married a woman from a large Latino family C. Traveled to Latin America and served as a youth worker with Latino youth D. Lived in Ecuador for two years as a Peace Corps worker