An important preliminary step in public speaking is performing ____________________ analysis, which helps a speaker determine his or her organizational pattern, delivery style, and supporting material
Fill in the blank(s) with correct word
audience
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Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of
a. copying. b. plagiarism. c. stealing. d. none of the above
Beginning inventory + Net purchases – Ending inventory =
a. Gross profit; b. Ending inventory; c. Operating income; d. Cost of goods sold; e. Merchandise available for sale.
When handling customer transactions by telephone, which of the following should be avoided?
A. Answering the telephone within three rings B. Accepting the customer's first request as the primary motive for calling C. Redirecting the customer to other staff members if necessary D. Being discreet in giving any opinions solicited by the customer
Which sentence is expressed correctly?
A) Roberto was reimbursed for the hotel room, wasn't he? B) Roberto was reimbursed for the hotel room wasn't he? C) Roberto was reimbursed for the hotel room, wasn't he.