One of the most effective methods of dealing with stress is to:
A) choose the "flight" response
B) maintain an optimistic outlook
C) initiate a crusade to alleviate all sources of stress
D) throw yourself with renewed vigor into your job
E) set up a home office so you can work more frequently
B
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Explain the difference(s) between logos and pathos.
What will be an ideal response?
Alberta Company accepts a credit card as payment for $450 of services provided for the customer. The credit card company charges a 4% fee for handling the transaction. How does this this transaction affect the elements of the financial statements? Assets=Liab.+Stk.EquityRev.?Exp.=Net Inc.Stmt of CashFlowsA.432 NA 432432 NA 432432 OAB.432 NA 432450 18 432432 OAC.432 NA 432450 18 432NAD.450 NA 450450 NA 450NA
A. Option A B. Option B C. Option C D. Option D
"Combine the pain" is an application of behavioral science to service encounters. It means that, when something is going wrong for a group of customers, it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.
Answer the following statement true (T) or false (F)
Which of the following statements exemplifies the importance of managerial skills?
A. Technical skills are most important after becoming a top-level manager. B. Interpersonal skills are important throughout a manager's career, at every level of management. C. Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers. D. The importance of the various types of managerial skills is consistent across all managerial levels. E. Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.