What is the purpose of the Malcolm Baldrige Award? Describe the application and evaluation process, and list the seven characteristics that companies are scored for in the examination.
What will be an ideal response?
The Baldrige Award, created by public law, is the highest level of national recognition for quality that a U.S. company can receive. It was established to promote quality awareness, to recognize quality achievements of U.S. companies, and to publicize successful quality strategies. To become eligible for the Baldrige, a company must complete a detailed application with basic information about the firm, as well as an in-depth presentation of how it addresses specific criteria related to quality improvement. Applications are reviewed by an independent board of about 400 examiners, who come primarily from the private sector. One of the major benefits of applying for the Baldrige Award is the feedback report from the examining team noting the company's strengths and areas for improvement. The categories that are evaluated for scoring are leadership; measurement, analysis, and knowledge management; strategic planning; workforce focus; operations focus; results; and customer focus.
Refer to: Table 1.9
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Merit pay is
a. a contingent amount of pay that is earned by managers whose subunits meet a target rate of return. b. always for a limited period of time and must be re-earned each period. c. any pay earned when the company is profitable. d. a pay increment received when a specific performance level is achieved.
The World Trade Organization has helped to significantly reduce tariffs around the world
Indicate whether the statement is true or false
Mica, a minor, signs a contract to pay National Fitness Club a monthly fee for twenty-four months to use its facilities. Six months later, after reaching the age of majority, Mica continues to use the club. This act is
A. disaffirmance. B. emancipation. C. ratification. D. unconscionable.
A class that has no direct instances but whose descendants may have direct instances is called an abstract class
Indicate whether the statement is true or false