Merit pay is
a. a contingent amount of pay that is earned by managers whose subunits meet a target rate of return.
b. always for a limited period of time and must be re-earned each period.
c. any pay earned when the company is profitable.
d. a pay increment received when a specific performance level is achieved.
D
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Ted works for T & J Textiles and spends his day visiting the firm's established retail customers to see how much fabric they need to order. Which type of manufacturer's sales representative best describes Ted?
A. Account representative B. Direct seller C. Service salesperson D. Detail salesperson E. Sales engineer
A(n) ________ relationship develops when people not directly in the chain of command evaluate the methods and performances of other teams.
A. advisory B. work-flow C. liaison D. service E. audit
The owner of an amusement park has decided to open a second entry booth and hire another employee to service customers entering the park. Customers arrive at the rate of 20 per hour and will wait in a single line until one of the two employees is available to provide service. The average service time of both employees is 2 min to provide service. The arrival rate follows Poisson distribution, and the service time follows a negative exponential distribution. Determine the probability that an arriving customer will wait for service.
A. 16.67% B. 34.54% C. 12.32% D. 11.56%
Which of the following statements is true about integrative bargaining strategies?
A. Negotiators in integrative bargaining typically take a competitive posture to dividing a fixed amount of resources. B. In integrative bargaining, any one party achieves its primary objectives through skillful negotiation. C. Integrative bargaining works only when the relationship between both negotiating parties is expected to be short term. D. For integrative bargaining to work, it is necessary to have a climate that supports and promotes open communication.