The office manager forgot to record in the accounting records the daily bank deposit. Which control procedure would most likely prevent or detect this error?
a. segregation of duties
b. independent verification
c. accounting records
d. supervision
B
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Lewin's change model consists of
A. three stages: unfreezing, changing, and refreezing. B. three forces: employee characteristics, change agent characteristics, and change agent-employee relationships. C. four steps: recognize problems, gain allies, overcome resistance, and execute. D. three types: adaptive, innovative, and radically innovative. E. three steps: diagnosis, intervention, and evaluation.
What is a CRM program? Briefly explain its purpose
What will be an ideal response?
Describe how TLContact was able to reduce failure points in its service
What will be an ideal response?
The concept of triple-bottom line was first introduced by _______________ in his book Cannibals With Forks: The Triple Bottom Line of Twenty-First Century Business.
a. John Elkington b. Adam Smith c. Milton Friedman d. Michael Porter