"Tell them what you are going to tell them, tell them, and tell them what you told them" is one way to describe the informative technique of _____.
A. reinforcing key ideas nonverbally
B. building redundancy into the speech
C. motivating the audience to listen
D. relating to the interests of the audience
Answer: B
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Three major obstacles standing in the way of effective emotional communication are
A) Western syndrome, the cowboy syndrome, and inadequate interpersonal skills. B) fear, the cowboy syndrome, and emotional contagion. C) emotional contagion, society's rules and customs, and fear. D) society's rules and customs, fear, and inadequate interpersonal skills.
Reece watches a news report about a young man arrested for stealing bread and peanut butter from a local grocery store. Reece assumes that the young man had no other choice but to steal the food for survival. Using causal attribution theory, which cause does Reece attribute the man's behavior to?
A. a stimulus B. the man's standpoint C. the man's circumstance D. the man's mental state
The __________ will generally not take responsibility for group decisions and acts as if he or she cannot exert any control over group process or group decisions
A. scribe B. central negative C. doormat D. cynic E. egghead
Emotional skills training, or "sensitivity training" as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments such as the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills you've learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.
What will be an ideal response?