When a manager observes the same problem behavior among three or four staff members:
A. It requires adding a new rule or policy.
B. It is a problem of those individuals, and they should be confronted directly.
C. It is probably caused by the influence of the larger work group.
D. It may be a systemic problem, rather than one that is the fault of the staff members.
D
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Which of the following is a characteristic of supportive parents?
A. They are highly rigid and authoritarian. B. They ensure that their children learn that shame is a purely exterior process. C. Their behavior toward their children is intended to make the children feel accepted. D. Their children are highly likely to be involved with drugs. E. Their behavior toward their children is intended to direct the child's behavior in a manner acceptable to them.
Julia is a case manager at a domestic violence shelter in a small, rural community. Because this agency is the only one of its kind in several surrounding counties, Julia's responsibilities include traveling to different counties and communicating with different officials in these communities. Oftentimes, Julia is called to respond to crises many miles from her office. She has found herself
spending hours at a time away from her desk and has had trouble keeping up with necessary paperwork. Because her job involves so much time away from her office, Julia has started using her personal laptop computer whenever she is working in other locations. By doing so, she has found that she can complete client intake forms and other required documentation more quickly and more accurately because she does not have to wait until she returns to her office to complete the forms. Instead, Julia can complete the forms, and then e-mail them back to the office. The use of the laptop has contributed to Julia's ability to complete needed paperwork quickly; because of this, her clients are able to receive services sooner. In addition to protecting sensitive data, Julia also needs to consider which of the following before using e-mail in her work? I. What types of client services she will provide via e-mail II. How she will address issues of communicating with clients via e-mail III. Not allowing her family members to have full access to the laptop IV. Communicating to clients the steps she will take to protect their information. A) ?I, II, III, and IV B) ?I and II C) ?III and IV D) ?I, III and IV
Child poverty rates reached a low during the .
a. 1930s to 1940s b. 1940s to 1950s c. 1960s to early 1970s d. 1980s to 1990s
A mediator maintains a neutral stance between the involved parties, taking no one’s side
a. True b. False