Benefits of knowledge management include
A) reducing cost and risk.
B) improved decision making.
C) reduced cost of employee training.
D) all of the above.
D
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Book value is a measure of the market value of the stock
a. True b. False Indicate whether the statement is true or false
"If you do not satisfy the customer the first time, you may not get a second chance." Identify this customer service principle
A) great service is measured by customer satisfaction B) service is the backbone of any business C) compensation plans determine behavior D) sales and service departments are complementary
To prevent invalid data input, a bank added an extra number at the end of each account number and subjected the new number to an algorithm. This technique is known as:
A. check digit verification. B. A dependency check. C. A format check. D. A validation check.
Before using blogs for research, they should be evaluated for authorship, accuracy, and _____
A) subject matter B) sponsorship C) objective data D) verifiable links to sources E) age