A seasoned nurse notes that a novice nurse voices frustration and a lack of appreciation for clients with differing health care beliefs and practices. Which action will best assist the seasoned nurse to improve the novice nurse's practice?
1. Advising the novice to reduce displays of frustration and lack of appreciation for the values of others.
2. Encouraging the novice to look closely at own cultural practices and beliefs.
3. Recommending a written reprimand for the novice nurse.
4. Requiring the novice nurse to meet with a counselor concerning ethnic biases.
Correct Answer: 2
Ethnocentrism is the belief of one's personal beliefs to be superior to those held by others. The best manner in which to begin to manage and reduce these feelings is to begin the process of self-awareness. Simply reducing the comments and displays of frustration will not address the root cause of the problem. The underlying cause must be handled to resolve the issue. Administering a written reprimand will not handle the existing problem. Counseling and discipline may be warranted later in the process if the behaviors continue or worsen.
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