Cable TV operators and cellular carriers suffer from high levels of ________, or customer defections

A) customer retention
B) customer churn
C) detraction
D) share-of-wallet
E) customer complaints


B

Business

You might also like to view...

What are the factors that a company should consider when deciding which markets to enter?

What will be an ideal response?

Business

Samuel is a manager at XYZ companies. He is part of a group with Shaheena and Eddie. Eddie only does and says things that help himself out, not the group. Eddie is displaying what type of role?

a. task role b. self-interest role c. maintenance role d. job role

Business

____ is the best practice framework most commonly used to improve the quality of IT services.  Its fundamental premise is that IT organizations must adopt a service-oriented approach to managing IT services.

A. ISO 9000 B. MOF C. ITIL D. ISO 20000

Business

The process of analyzing alternative long-term investments and deciding which assets to acquire or sell is known as:

A. Capital budgeting. B. Master budgeting. C. Managerial accounting. D. Variance analysis. E. Planning and control.

Business