Cami is incredibly anxious as she waits to be interviewed for a new job. Because she feels short of
breath, she takes deep breaths. To relieve her shaky hands, she tenses and releases the muscles in her
hands.
She also takes a few sips of her water. What management strategy has Cami used to help her
communication apprehension?
A. Skills training
B. Cognitive restructuring
C. Systematic desensitization
D. Practice
C
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What will be an ideal response?
The second stage of culture shock, called the culture shock stage, is characterized by ______.
a. actively engaging with newly learned problem-solving and conflict resolution tools b. feelings of helplessness, isolation, and depression c. actively seeking out effective problem-solving and conflict resolution techniques d. intense excitement and euphoria associated with being somewhere different and unusual
What is the ultimate goal of a persuasive speech? How does a speaker know if he or she has accomplished this goal?
What will be an ideal response?
Which of the following is true concerning the research on nonverbal communication functions?
A) Researchers have found that it is more difficult to detect lying by interpreting nonverbal cues than most people think. B) Nonverbal communication has little to do with persuasion. C) People use verbal communication more than nonverbal communication to manage how others see them. D) Emotional expression is more clearly evident in verbal communication than in nonverbal communication.