Which of the following is true?
A. There is a trickle-down effect on how supervisors treat their employees and how these employees treat customers.
B. Training front-line employees how to deal respectfully with their customers results in more effective customer relations than training supervisors how to deal respectfully with their direct reports.
C. Training supervisors how to deal respectfully with their direct reports has no affect on how the direct reports treat customers.
D. None of these
A. There is a trickle-down effect on how supervisors treat their employees and how these employees treat customers.
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What will be an ideal response?
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Indicate whether the statement is true or false
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What will be an ideal response?
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