Which of the following is a suggestion for managing queues that is mentioned in the textbook?
A. Tell people in the queue that each will be served as soon as possible.
B. Put up a serpentine lane to keep people from jumping ahead in line.
C. Use humor to defuse a potentially irritating situation.
D. Train your servers to be friendly.
E. Assure customers that the wait is fair, and inform them of the queue discipline.
Answer: D
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