Cross-functional teams are not easy to manage because power is shifted due to the need for different expertise in different areas. What does this situation create
A) counterproductive work behaviors
B) virtual teams
C) leadership ambiguity
D) lack of diversity
E) citizenship behaviors
Answer: C) leadership ambiguity
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Rites and rituals are ____. For example, employees of New Belgium Brewery in Fort Collins, Colorado, get a free brewery-hopping trip to Belgium after being employed by the company for five years.
A. company values included in the code of ethics B. the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life C. objects, acts, or the quality that conveys meaning to others D. a narrative based on true events that emphasize a particular value E. company expectations for employees, such as working hard, ethically, and honestly
A nonprofit board is establishing ground rules regarding what type of fund-raising efforts would not be allowed. The board is setting a policy that Carver would refer to as a/an ______.
A. legal means B. illegal activity C. means to the end D. ends to be achieved
________ must be present before beginning an investigation
a. Invigilation b. Predication c. Interrogation d. Cross-examination
A firm benchmarking its customer satisfaction on the basis of secondary data should use _____
a. reliability measures b. the American Customer Satisfaction Index c. gap analysis d. SERVQUAL