Paraphrasing is one technique to help ensure that you have accurately received your customer's message.
Answer the following statement true (T) or false (F)
True
To ensure that you got the message that your customer intended to communicate, take time to ask him or her for feedback. Do this by repeating to the customer the message you thought you heard, but in your own words-paraphrase.
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According to the text, what is the single most important factor in improving the climate for ethical behavior in a sales force?
A. Quick disciplinary action against offenders B. The actions taken by top management C. Effective goal-setting programs D. The development of ethics training seminars E. The establishment of whistle-blowing procedures
Misrepresenting the quality of the schools in the area to prospective buyers is grounds for rescinding the purchase contract
Indicate whether the statement is true or false
What are three types of customer relationships that may not be beneficial to the firm?
What will be an ideal response?
Compute the mode for the following data: 12 16 19 10 12 11 21 12 21 10
a. 21 b. 11 c. 12 d. 10