A(n) ________ organization is a hybrid form of organization in which functional and divisional forms overlap.
A. dynamic
B. standardized
C. network
D. matrix
E. integrated
Answer: D
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Which of the following describes the main disadvantage of a focus group?
A) The small sample size makes it inaccurate for projection purposes. B) Focus groups is a very expensive research method. C) Focus groups is a very time consuming research method. D) It is difficult to effectively convey a concept during a focus group discussion.
Which of the following corporate actions would LEAST likely prevent racial and sexual harassment?
A. Establishing harassment grievance procedures B. Providing anti-harassment training to employees C. Establishing compensation policies that reward anti-harassment behavior D. Getting the active support of top management in preventing workplace harassment E. Eliminating cooperative acceptance
Job aids assist customers in assisting customers in all but which of the following ways?
a. They assist customers to be co-producers of their own service. b. They reinforce prior training. c. They can assist in providing a miniature training program. d. They can take the place of all customer assistance telephone lines.
An appropriate reward is one that
A) is much bigger than previous rewards the person has received. B) does not create an addiction to rewards. C) is effective for the individual involved. D) puts a worker in a good mood.