All of the following are types of informative topics except:
a. objects and events.
b. people.
c. processes.
d. problem/solution.
d
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Influences produced by the sheer fact of maturation, or growing older, are called
Fill in the blank(s) with the appropriate word(s).
A complementary relationship occurs when
a. one partner has more power and control than the other. b. both partners have equal levels of power and control. c. both partners are submissive and indecisive. d. both partners are aggressive and seek control. e. None of the above
The speaker is finished, and it is time to respond. You say, “I wasn’t quite sure what you meant when you said global warming was created by global politics.” You are responding with
a. a question of validity. b. a question of clarification. c. an expression of agreement. d. an expression of disagreement.
According to one study reported in the text, when a salesperson briefly touched customers on the shoulder, customers liked the salesperson more, rated the salesperson’s product more favorably, and were more likely to purchase the product, but only ______.
a. when the salesperson was a female and not a male or when the customer was a female rather than a male b. when the product was inexpensive rather than expensive c. in low-contact rather than high-contact cultures or when the customer had a greater need for touch d. all of these