Many high-contact and medium-contact services are transforming into low-contact services as customers undertake more self-service
Indicate whether the statement is true or false
True
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Forces which may permit fraud to occur do not include
a. a gambling addiction b. lack of segregation of duties c. centralized decision making environment d. questionable integrity of employees
Which of the following factors leads to problems in implementing CPFR?
A. supply chain partners unable to determine common goals B. collaboration among supply chain partners in sharing sensitive information C. supply chain partners left to determine common goals D. collaboration among supply chain partners in demand planning and forecasting
Which of the following is the proposed solution for the perception gap?
a. Ensure the right service processes and specify standards. b. Ensure that performance meets standards. c. Learn what customers expect. d. Tangibilize and communicate the service quality delivered. e. Ensure that communications promises are realistic.
A corporation's minimum legal capital is established by recording the par or stated value of the number of shares:
A. Subscribed. B. Outstanding. C. In treasury. D. Authorized. E. Issued.