____ are used to relate a note to a particular Feature.
A. Extensions
B. Leaders
C. Callouts
D. Boxes
Answer: B
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When a customer begins an encounter with you and is full of hostility, anger, and negative energy, it is important to find a way to do all of the following except:
A) Blame someone B) Defuse the anger C) Channel the energy D) Calm the situation
Technician A says that silicone grease can be used to lubricate the shoe contact ledges. Technician B says that synthetic brake grease, lithium brake grease, or anti-seize compound can be used as a brake lubricant. Which technician is correct?
A) Technician A only B) Technician B only C) Both technicians D) Neither technician
What does NREL stand for? ___________
a. National Resource and Electricity Laboratory b. National Renewable Energy Laboratory c. National Renewable Electricity Laboratory
_________ equipment means listing measurments as well as the number and kinds of equipment needed for the job.
Fill in the blank(s) with the appropriate word(s).