Your company has been caught participating in some questionable practices with an important overseas supplier. A report by a watch dog group found that employees at an overseas manufacturing plant you rely on for your products earn a wage that is barely enough to sustain them, work overtime without an increase in their hourly wage, and work in unsafe conditions. What are the potential consequences of this news on the company and its stakeholders? What would you recommend that your company do to repair its reputation?
What will be an ideal response?
Answers will vary but should cover how the company's damaged reputation can be harmful to each stakeholder group. Students should also go beyond obvious fixes and instead use the content of the chapter to make recommendations on repairing the company's reputation.
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A retailer can reduce employee turnover by
A. increasing its dollar sales. B. paying all employees the same. C. implementing a straight salary compensation plan. D. reducing its fixed costs. E. building an atmosphere of mutual commitment.
How can employee concerns about the job analysis process be addressed?
What will be an ideal response?
Garoc Corp. has developed a reputation for poor customer service over the past couple of decades. Which of the following practices will help the company turn its reputation around?
A. taking a reactive approach to customer service over a proactive approach B. limiting the sales function to only the salespeople in the company C. monitoring customers' complaints by accessing big data from social media and the web D. replacing existing customers with new customers E. limiting customer service reps' role in personal selling
Trust between people is ______.
A. stable B. delicate C. lasting D. none of these