Garoc Corp. has developed a reputation for poor customer service over the past couple of decades. Which of the following practices will help the company turn its reputation around?
A. taking a reactive approach to customer service over a proactive approach
B. limiting the sales function to only the salespeople in the company
C. monitoring customers' complaints by accessing big data from social media and the web
D. replacing existing customers with new customers
E. limiting customer service reps' role in personal selling
Answer: C
You might also like to view...
Avon Products uses ________ to enter developing markets
A) franchising and licensing B) joint venture and licensing C) acquisition and franchising D) licensing and franchising E) acquisition and joint ventures
Claire has low organizational commitment. She is likely to display ______.
A. increased satisfaction B. increased motivation C. increased absenteeism D. increased performance
A judgment regarding an entity's method of funding an investment is considered to be a(n) _______________________ decision
Fill in the blank(s) with correct word
A report is prepared using presentation software and much of the information in the report is conveyed through graphs, diagrams, and other visual elements. This report is created in the form of a(n) ________
A) memo B) email C) letter D) formal report E) presentation report deck