Most Hispanic cultures tend to be which of the following?
A. individualistic
B. self-focused
C. individual-based
D. collectivist
E. none of the answers is correct.
Answer: D
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__________ is a lack of emotional involvement in the job and usually results in a failure to treat customers with care and concern
a. Apathy b. Coldness c. Robotism d. Sympathy
Alene's job requires her to attend several long meetings each week. If Alene wants to create a favorable impression, which of the following behaviors should she avoid?
A) taking notes B) keeping her hands folded daintily on her lap C) leaning slightly forward D) smiling gently when she enters the room E) angling her shoulders toward the person who is speaking
A speech that is carefully prepared and practiced from brief notes rather than from memory or a written manuscript is called a(n):
A. impromptu speech B. extemporaneous speech C. manuscript speech D. memorized speech
The practice where a speaker does not change the original wording of a source but states it word-for-word without quoting is known as _____________________
Fill in the blank(s) with the appropriate word(s).