Bias can occur in a survey when a question is stated in a way that encourages or leads a respondent to a particular answer
Indicate whether the statement is true or false
TRUE
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As your database grows, you can make it more sophisticated by organizing it by region or ________.
A. customer interest B. age C. gender D. ethnic group
A ________ is a method of interaction with a customer, such as telephone or customer service desk
A) point of presence B) touch point C) sales point D) client channel E) supply chain
When Sally realized her vintage clothing pieces were being bought by the local college students and not just their parents, she started adding more vintage pieces to her inventory. Sally is
A. recognizing a hot trend and riding the wave. B. combining two businesses into one to create a market opening. C. beginning with a problem in mind. D. considering ways to adapt a product or service to meet customer needs in a different way.
Build credibility based on
a. telling others about prior accomplishments. b. performance. c. talking about what can do and be delivered. d. use of jargon and slang terms.