A bank randomly looks at loan applications and checks them for errors. Ten applications and the number of errors identified on the applications are found in the following table
When the process is working correctly, the average number of errors found is 2. Construct a c-chart to determine if the process is in control.
Application number Number of errors
1 3
2 0
3 1
4 0
5 3
6 2
7 4
8 4
9 1
10 1
UCLc = + z = 1.90 + 3 = 6.04
LCLc = + z = 1.90 - 3 = -2.24 → 0
The process is in control.
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