Sometimes, bad news should be prefaced with a buffer that cushions the blow. Which of the following is not a proper rule for creating an effective buffer?
A) Compliment your reader. B) Avoid placing blame or offending the reader. C) Sway your reader to accept the bad news with facts. D) Use three to four sentences.
D
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Define market penetration
What will be an ideal response?
Several lines of boldface or a paragraph of boldface can be __________________
a. overbearing b. distracting c. unique d. difficult to read
Which of the following is not an example of good telephone technique?
A) Answer all calls by the second or third ring. B) If a caller asks a question you can't answer, end the call politely. C) Give the caller your full attention. D) Ask before you put someone on hold, allowing time for a response. E) Use the other person's name to personalize the conversation.
Quick assets include cash and cash equivalents, inventory, and current receivables.
Answer the following statement true (T) or false (F)