Which of the following is not an example of good telephone technique?
A) Answer all calls by the second or third ring.
B) If a caller asks a question you can't answer, end the call politely.
C) Give the caller your full attention.
D) Ask before you put someone on hold, allowing time for a response.
E) Use the other person's name to personalize the conversation.
B
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The problem audit involves discussions with the decision maker on all of the following issues EXCEPT:
A) the history of the problem. B) the criteria that will be used to evaluate the alternative courses of action. C) the information that is needed to answer the decision maker's questions. D) the alternative courses of action available to the decision maker. E) the national culture as it's related to a country's trade barriers.
Oriental Reproductions, Inc. is a company that produces handmade carpets with oriental designs. The production records show that the monthly production has ranged from 1 to 5 carpets. The production levels and their respective probabilities are shown below. Production Per Month Probability 1 0.01 2 0.04 3 0.10 4 0.80 5 0.05 The standard deviation for the production is
A. 4.32. B. 3.74. C. 0.374. D. 0.612.
The normal balance of an expense account is a credit
Indicate whether the statement is true or false
Bright Horizons chose a positioning strategy that emphasized low cost childcare
Indicate whether the statement is true or false