Explain the difference between programmed and nonprogrammed decisions and give an example of each.
What will be an ideal response?
Programmed decisions involve situations that have occurred enough to enable decision rules to be developed and applied in the future. Examples include job skills required to fill certain positions, the reorder point for manufacturing inventory, and selection of freight routes for product deliveries.Nonprogrammed decisions are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization. Examples are decisions to build a new factory, develop a new product or service, and enter a new geographical market.
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What are the four stages in the sustainability strategy continuum?
What will be an ideal response?
Learning that eye contact counts as paying attention, or that kissing/hugging counts as showing affection help define our
a. communication rules. b. regulative rules. c. constitutive rules. d. interactive rules.
At Karl’s old job, everyone had a private office with a door that could be closed at any time. As a result, people socialized very little. Now, Karl works for a company with an open environment. There are no doors, no walls, and no partitions. It seems that co- workers socialize and gossip quite a bit. According to CPM, the difference in how much Karl should disclose can be determined by ______.
A. contextual criteria B. cultural criteria C. motivational criteria D. risk-benefit criteria
________ is the primary means that many customer service professionals use to determine current needs of their customers.
A. Surveying B. Listening C. Statistical analysis D. Hearing