How does Archie Carroll (and the text) define ethical responsibilities?
a. activities and practices that society expects and that are codified by law
b. activities and practices that society expects even though they are not codified by law
c. activities and practices that may not match societal norms but that do the most to
improve society
d. legal and profitable actions
b. activities and practices that society expects even though they are not codified by law
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Answer the following statements true (T) or false (F)
1. Leadership makes the difference between success and failure in today’s hospitality organizations. 2. It is the basic experiences like cooking a steak correctly every time you go to a particular restaurant that compel guests to return again and again. 3. Today’s “wow” is tomorrow’s standard expectation for the guest who has been there and done that. 4. The second step in staffing is finding the right people for the right job.
To eliminate minority interests, which of the following are sometimes used to take a publicly held corporation private?
a. Conversion. b. Domestication. c. Cash-out combinations. d. All of these.
Which of the following is NOT an example of a production orientation, as opposed to a marketing orientation?
A. The relationship with the customer ends with the sale of the product to the customer. B. Advertising focuses on the features of the product. C. Advertising focuses on the benefits of the product to customers. D. The company sells what it can make easily. E. The purpose of customer service is to reduce customer complaints.
Percival takes his computer to a repair shop to have the disk drive repaired. This is most likely a A) bailor-benefit bailment
B) bailee-benefit bailment. C) mutual-benefit bailment. D) leasehold arrangement.