When ending an indirect message, a statement such as "I trust our decision is satisfactory" does what for the reader?
A) Avoids an uncertain conclusion
B) Helps to manage future correspondences
C) Expresses optimism
D) Opens the opportunity for further discussion
E) Shows the writer's sincerity
Answer: D
Explanation: D) Whatever type of conclusion you use, follow these guidelines: Avoid an uncertain conclusion, manage future correspondence, encourage additional communication only if you're willing to discuss your decision further, express optimism, if appropriate and be sincere. Avoid clichés that are insincere in view of the bad news. If you can't help, don't say, "If we can be of any help, please contact us."
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