Comparing one company's performance against that of other companies in the same industry or against best practices, standards, or certification criteria is called ________.
A. quality comparison
B. profiling
C. benchmarking
D. qualify deployment
Answer: C
Business
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Customers whose complaints are resolved quickly are no more likely to buy from the same company again than are customers whose complaints are resolved slowly
Indicate whether the statement is true or false
Business
Which of the following is “pure” life insurance in that it only pays a benefit if the insured dies?
a. whole life insurance b. straight whole life insurance c. level term insurance d. universal life insurance e. variable life insurance
Business
The current ratio is a measure of all the ratios calculated for the current year
Indicate whether the statement is true or false
Business
Showing personal bias is one method to attack the credibility of a witness
a. True b. False
Business