Comparing one company's performance against that of other companies in the same industry or against best practices, standards, or certification criteria is called ________.

A. quality comparison
B. profiling
C. benchmarking
D. qualify deployment


Answer: C

Business

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Customers whose complaints are resolved quickly are no more likely to buy from the same company again than are customers whose complaints are resolved slowly

Indicate whether the statement is true or false

Business

Which of the following is “pure” life insurance in that it only pays a benefit if the insured dies?

a. whole life insurance b. straight whole life insurance c. level term insurance d. universal life insurance e. variable life insurance

Business

The current ratio is a measure of all the ratios calculated for the current year

Indicate whether the statement is true or false

Business

Showing personal bias is one method to attack the credibility of a witness

a. True b. False

Business