Even though commissions are often based on a percentage of dollar sales, they can instead be based on
A. customer satisfaction ratings.
B. customer service problems resolved in some time period.
C. number of new accounts.
D. All these answers are correct.
Answer: D
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A cost that shifts upward or downward when activity changes by a certain interval is referred to as a step cost
Indicate whether the statement is true or false
In some states, unfair trade practices acts ________
A) regulate the markups used by various industries B) control the sale of agricultural products and raw materials C) regulate all forms of psychological pricing D) prohibit the selling of products below cost E) ban the use of price lining
The smoothing constant is a weighting factor used in ________
Fill in the blanks with correct word
An important influence in desired service expectations is ________, the customer's underlying generic attitude about the meaning of service and the proper conduct of service providers.
A. Personal need B. Situational attitude C. Derived service expectations D. Perceived service alternative E. Personal service philosophy