Give an example of service sabotage
What will be an ideal response?
Having something unhygienic placed in your food by restaurant staff.
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The schema we use to label someone as “lazy” versus “a go-getter” or “nice” versus “mean” is called interpersonal ______.
a. stereotypes b. prototypes c. constructs d. scripts
Marketers classify innovations based on their ________
A) degree of newness B) cost to manufacture C) prices D) degree of tangibility E) contribution margins
Any direct interface between customers and a company–whether it is online, in-person, or over the phone–is called a(n) ________
A) share of customer B) customer target C) touchpoint D) customization E) analytic
The student body of a large university consists of 65% female students. A random sample of 8 students is selected. What is the probability that among the students in the sample at least 6 are male?
A. 0.0036 B. 0.1691 C. 0.4278 D. 0.0253