That overall job satisfaction is a critical link to employee performance, including their customer service performance, is sometimes referred to as?
a. The joyful-producer hypothesis
b. The happy-efficient worker hypothesis
c. The happy-productive worker hypothesis
d. The productive worker hypothesis
c. The happy-productive worker hypothesis
You might also like to view...
A hacker sends an e-mail impersonating technical support to two hundred employees of a company. Four employees respond with their password, thereby allowing the hacker to access the company's internal networks.Which technique is being discussed here?
a. Sniffing b. Crawling c. Phishing d. Wartrapping
Which of the following is one of the biggest problems with most marketing plans?
A. They fail to identify the benefits offered to customers. B. They fail to take the customer relationship into account. C. They are driven primarily by the effort to overcome customer complaints. D. They are not followed long enough to achieve the desired results. E. None of these are correct.
_______ views of conflict see it as a _______ that needs ________?
a. Illegitimate/dysfunctional/nipping in the bud b. Process/normal/managing c. Marxist/resource/restraining d. Both a and c
Which of the following is not a characteristics found in labor relations in New Zealand?
A. Employers are not allowed to discriminate against employees to encourage or discourage union membership B. Individual employment contracts are not allowed C. employers have an obligation to bargain in good faith with a union if requested by employees D. movement away from pure voluntarism