Outside experts are sometimes invited to presentations to provide a sense of realism and offer feedback.
Answer the following statement true (T) or false (F)
True
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Which of the following management approach argues that workers would be more productive if they receive higher wages?
a. scientific management b. administrative management c. bureaucratic management d. Theory X and Theory Y e. none of the above
Generally, goals are most effective when they are
a. specific vs. “do your best” b. process vs. outcome goals c. realistic d. all of the above are correct (pages 196-199)
When he heard the jury's guilty verdict, Jerry's heart sunk and he wanted to cry. Instead, he kept
a stoic face and showed no emotion. This is an example of what type of defense mechanism? A) avoidance B) reaction formation C) psychological withdrawal D) distancing
Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
a. speaking in a rate much faster than her customer’s. b. lightly touching her customer. c. avoiding direct eye contact with her customer. d. keeping her facial expression as neutral as possible. e. None of these are advisable to gain compliance.