________ refers to the beliefs and norms that govern organizational behavior in a firm.
A. Cultural value
B. Corporate culture
C. Cultural vision
D. Corporate agenda
Answer: B
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Which of the following is not a reason why group or team members typically enforce norms?
A. to clarify role expectations B. to help the group survive C. to create a written document of behavioral guidelines for new employees D. to emphasize the group's important values E. to help individuals avoid embarrassing situations
When a company succeeds in creating more value for customers than its competitors do, that company is said to enjoy competitive advantage
Indicate whether the statement is true or false
Describe what is meant by an holistic view of a service environment and provide examples
What will be an ideal response?
While many countries have anti-discrimination legislation to protect women, Costa Rica's protections are uniquely different in that:
a. The law focuses on the well-being of women including such programs as maternity leave b. Employers are required to create affirmative action programs specifically for women c. The law guarantees the participation of women in politics mandating a 40% participation rate for publicly elected positions d. Requires the boards of public companies to have at least 40% of the representatives on the board be female