The nurse is using effective communication by summarizing the other person's position, reading body language and nonverbal messages, and demonstrating curiosity about the other person's views
These features demonstrate which critical element of effective communication? 1. Solving
2. Exploring
3. Talking
4. Listening
4
Explanation: 1. The nurse is not using decision making in this situation.
2. Exploring is not the best answer to this question because the nurse is not attempting to understand the scope of a problem, but is learning about the other person's ideas.
3. The nurse is not explaining ideas, goals, or feelings.
4. The elements given show that the nurse is working to understand the other person's ideas. This is active listening.
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