You are working with a child and the child's family. Which of the following actions on your part would most help to establish trust?
a. Call caregivers at least 24 hours before canceling appointments.
b. Explain procedures in a way that you feel comfortable with.
c. Don't make promises you cannot keep, and keep all the ones you make.
d. Maintain client confidentiality for information that would upset the client if disclosed.
C
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A Incorrect. To establish trust, a nurse must keep appointments, not reschedule or cancel them.
B Incorrect. To establish trust, a nurse must explain procedures in a way that is acceptable to the family, not in a way that you feel comfortable with.
C Correct. To establish trust, a nurse must follow through on promises, keep appointments, respect client confidentiality, and carefully explain procedures in a way that is acceptable to the family.
D Incorrect. Client confidentiality includes all information, not just information that would upset the client if disclosed.
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