What are the two main types of personal power?
A. coercive and expert power
B. reward and specialist power
C. legitimate and reward power
D. expert and referent power
D. expert and referent power
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Customer expectations are based on a customer's knowledge and experiences.
Answer the following statement true (T) or false (F)
A simple random sample of 5 observations from a population containing 400 elements was taken, and the following values were obtained. 1519212431A point estimate of the mean is
A. 4. B. 22. C. 21. D. 110.
Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.
Answer the following statement true (T) or false (F)
The effective rate of interest for a particular bond issue is the market rate of interest for other investments with similar levels of risk.
Answer the following statement true (T) or false (F)