An order has a total of 625 items (worth $17,000) and the firm ships 545 of the items (worth $13,000) on time. What is the item fill rate?
A. 85 percent
B. 76 percent
C. 32 percent
D. 80 percent
E. 87 percent
Answer: E
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Which of the following is least likely to be representative of age bias?
A) Young and energetic B) Three years of experience C) Entry level D) Senior E) Mature
A disadvantage of the corporate form of business is
a. centralized authority and responsibility. b. its status as a separate legal entity. c. government regulation. d. continuous existence.
Most customers want to achieve a fair solution following a service failure. All of the following factors affect a person's perceptions of "fairness" in these kinds of situations except
A. observed treatment of other customers. B. the nature or severity of the service failure. C. the firm's policy on service recovery. D. the customer's experience with other firms. E. stories of service recovery told by friends and family.
You are offered a sales position and given a choice of salary plus a small commission or straight commission. What are the advantages and disadvantages of each?
What will be an ideal response?