The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external clients in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business is called ________.
A. outsourcing
B. customer service
C. downsizing
D. networking
Answer: B
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The greater the cultural /linguistic difference between people, the greater the likelihood there will be a communication breakdown
Indicate whether this statement is true or false.
Military records are not confidential and provide valuable information that can help you trace a person's whereabouts through changing addresses. Which government agency furnishes such information?
a. Central Intelligence Agency b. Federal Bureau of Investigation c. Department of Defense d. Department of Justice
All debtors must receive credit counseling before they can file for bankruptcy
Indicate whether the statement is true or false
Which of the following programs focused on helping poor families relocate to better neighborhoods and encourages mixed-income developments?
a. the Low Income Housing Tax Credit program b. the Model Cities program c. the Homeownership and Opportunity for People Everywhere (HOPE) program d. the Choice Neighborhoods program