A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her disease. An employee with a wheelchair and tank of oxygen greets her at the door and gives her instructions on how to find the pulmonology clinic
This is an example of: a. client courtesy.
b. customer-centeredness.
c. patient advocacy.
d. strategic service.
B
Customer-centeredness or patient-centered care, staying close to the customer, and an obsession with service reflect a marketing or customer orientation. This is an example of care portrayed at a Magnet hospital that focuses on patient-centered care.
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A nursing manager explains to the executive committee that reducing errors requires
a. disciplining staff members who continue to make errors. b. focusing on systems problems and not blaming individuals. c. having an anonymous error reporting procedure for staff. d. holding individuals responsible for the errors they commit.
What drug would the nurse administer to the patient to control angina caused by atherosclerosis that would also slow the development of further plaque buildup on the arterial wall?
A) Diltiazem (Cardizem) B) Propranolol (Inderal) C) Amyl Nitrates (generic) D) Isosorbide dinitrate (Isordil)
A client is going home after outpatient surgery for a hydrocele. Which information does the nurse emphasize in teaching this client?
a. "Report to the doctor immediately any drainage from your drain." b. "Use a condom during intercourse to pre-vent incisional infection." c. "Sit when you urinate until all swelling is gone and drainage has stopped." d. "Wear the scrotal support device for at least 3 weeks after surgery."
High-iron diets are ordered:
a. When there is blood loss b. For tissue healing c. For weight reduction d. For heart disease